Shipping Policy
Last Updated: September 28, 2026
Thank you for shopping with Odysseesophie. This document outlines the steps we take to prepare, ship and deliver apparel orders. Our aim is to offer shoppers a transparent and reliable shipping journey from checkout all the way until your package arrives.
1. Fulfillment Procedures
We require up to 3 business days to get each order ready before handing it over to our delivery partners. Within this timeframe, we validate payments, run quality inspections on garments, securely pack every item and wrap up all order preparation tasks.
Important: Any purchases placed on weekends or official public holidays will normally start processing on the next working business day.
2. Transit Durations and Costs
Once your apparel package departs our fulfillment center, the delivery timelines below apply:
Standard Transit Window: 10 to 20 business days.
Delivery Charge: A flat worldwide shipping fee of $5.99 USD applies for eligible locations.
Overall Wait Time: Combining order preparation and courier transit, most shipments will reach you in roughly 13 to 23 business days.
3. Unforeseen Postponements
Please keep in mind all delivery timelines are estimations and not guaranteed arrival dates. Odysseesophie will not be held accountable for hold-ups caused by events beyond our reasonable control. These include, but are not limited to:
Customs screenings and import clearance formalities.
Courier service interruptions, extreme weather events, or poor transport conditions.
We appreciate your patience should these rare disruptions happen.
4. Package Monitoring
Once your clothing items are passed to the shipping carrier, we will send a shipment confirmation email to your inbox containing a unique tracking reference number. You can track your international parcel at http://www.17track.net/.
Note: Tracking data may take multiple business days to display inside the carrier’s system after the shipping alert has been sent out.
5. Segmented Deliveries
When your purchase contains multiple clothing pieces or matching accessories, we may ship them out in separate parcels originating from different fulfillment hubs. This practice helps us dispatch in-stock items faster and boost delivery efficiency.
This means you might receive several shipping confirmation emails, each with its own individual tracking details.
6. Adjustments to Your Purchase
Requests to amend an existing order, such as updates to shipping address, apparel style, colour, sizing or quantity, need to be submitted as early as possible.
Once our fulfillment team begins preparing your items, changes may no longer be available. We highly recommend reaching out to us within 12 hours after you complete your checkout.
To submit an order modification request, email support@odysseesophie.com and provide:
The email account you used at checkout and your unique Order ID.
Full details describing the adjustment you wish to make.
While our team will put in reasonable effort to update your order, we cannot guarantee changes once packing or fulfillment has already commenced.
7. Failed Drop-offs
If the courier cannot successfully complete delivery, your package may be routed to a nearby post office, pickup station, or local carrier depot.
We suggest contacting your local delivery provider with your tracking number to arrange re-delivery or parcel collection.
Odysseesophie will not cover the cost of returned apparel when customers supply incomplete or incorrect delivery addresses, or fail to collect the parcel within the carrier’s required holding window, unless applicable local laws state otherwise.
8. Stagnant Tracking Updates
During international transit, tracking status may remain unchanged for several days from time to time.
As a general rule, if the most recent tracking activity was logged within the prior 7 days, your package is most likely still moving normally through the courier logistics network.
If tracking records show zero movement for more than seven consecutive days, please contact support@odysseesophie.com so our team can look into your shipment information.
9. Missing or Misplaced Goods
If you suspect your apparel shipment was lost in transit after the 7-day tracking freeze mentioned above, please get in touch with us promptly.
We can open an official investigation with the relevant shipping partner. If the courier confirms your parcel was lost while in transit, we will provide a suitable resolution, which may include sending out a replacement item with no extra charge.
Important Limitation: If the courier’s tracking record marks the package as successfully delivered, please first check around your delivery spot, ask household members or nearby neighbours, and reach out to the courier for more delivery information.
Once a parcel is confirmed delivered, any claims will be subject to the courier’s investigation process plus our published shipping and refund terms.
10. Global Reach and Dispatch Locations
Where We Ship: We ship to a wide range of countries and territories globally. If our shipping partners cannot serve your destination, we will contact you using the details entered during checkout.
Where Items Originate: To maintain our diverse range of clothing and accessories, orders can be dispatched from our network of international warehouses, fulfillment centres and trusted manufacturing & logistics collaborators.
Subject to stock availability and your delivery destination, goods may ship from facilities located in North America, Australia, Europe, or other global regions.
11. Final Agreements & Limitations
By placing an order through odysseesophie.com, you acknowledge the following:
Delivery Projections: All stated shipping and transit times are estimates and are not guaranteed. We take no responsibility for delays caused by customs offices, carrier outages, severe weather, transport failures or other events outside our reasonable control.
Import Tariffs and Levies: Shoppers are liable for any applicable customs duties, import taxes, VAT, brokerage fees or other charges imposed by local government authorities unless otherwise specified at checkout.
Destination Precision: Customers must submit complete and accurate delivery details. Odysseesophie is not responsible for delivery issues arising from incomplete or wrong address information entered during checkout.
Delivered Packages: If courier tracking confirms delivery yet you cannot locate your parcel, you should first contact the courier and inspect your designated drop-off location.
Nothing within this Shipping Policy overrides any mandatory consumer rights granted by applicable law.
For further questions, please contact support@odysseesophie.com.
To help our team process your enquiry quickly, kindly include the email linked to your purchase and your Order ID.
Contact Information
Store Name: Odysseesophie
Legal Business Name: ZHIBEN (Hong Kong) Limited
Website: https://odysseesophie.com/
Email: support@odysseesophie.com
Phone: (740) 619-7851
Business Address: SUITE 6503, 65/F, CENTRAL PLAZA, 18 HARBOUR ROAD, WAN CHAI, HONG KONG