Return & Refund Policy
Last updated: September 28, 2026
At Odysseesophie, our mission is to curate carefully crafted apparel designed to blend fashion expression, personal style, and practical everyday wear. Customer happiness is our top priority. If your order fails to meet your expectations, we strive to deliver a straightforward, transparent return and refund experience.
1. Return Eligibility & Timeframe
Our 30-day return window starts the moment your parcel is delivered. You may submit a return request within these 30 calendar days.
Items must satisfy all the criteria below to qualify for return:
- Merchandise must remain unworn and arrive back to us in the original received condition
- All original packaging, hang tags, and complimentary included accessories must be returned together with the apparel
- Valid purchase proof such as your order confirmation or sales receipt is mandatory
Apparel Specific Guidelines: You may try garments on gently for fit assessment, but extended wear prior to submitting your return request is not permitted.
Products returned with visible stains, fabric wear, snags, damage, leftover odors, or other signs of usage will be rejected for return. Such items may be shipped back to you, with return shipping charges borne by the customer.
Original garment bags, boxes and packaging materials must be returned intact. Please do not stick shipping labels directly onto the product packaging.
2. How to Initiate a Return
To apply for a return, reach out to our team via: support@odysseesophie.com
Once your return application gets approved:
- We will send you the corresponding pre-generated return shipping label
- You will receive detailed instructions outlining the return shipping location and mailing procedures
Important Note: We will not accept any returned parcels sent without prior authorization from our support team.
3. Damages, Defects & Incorrect Orders
Kindly inspect your clothing package promptly after delivery.
If your garments arrive damaged, flawed, or differ from the items you ordered, please email us right away at: support@odysseesophie.com
Our support team will examine the issue and offer a proper resolution as quickly as possible.
4. Exceptions / Non-Returnable Goods
The following categories cannot be returned:
- Custom-made or personalized clothing
- Products restricted due to hygiene requirements
- Original delivery fees paid at checkout
Additional items excluded from our return policy:
- Final sale and clearance clothing
- Gift cards
If you are unsure whether your apparel or accessory qualifies for return, please contact us before submitting your application.
5. Product Exchanges
Direct exchange service is not available at this time.
The fastest method to obtain a different item:
- Return your original merchandise after your return request receives approval
- Place a brand-new separate order for your preferred replacement piece
This workflow helps cut down unnecessary processing and shipping delays.
6. European Union – 14-Day Cooling-Off Period
For orders shipped to EU member countries, you hold the right to cancel or return your purchase within 14 days. No justification is required.
Returned goods must meet these requirements:
- Stay unworn and kept in their original condition
- Include all original packaging and attached tags
- Be returned alongside valid purchase documentation
7. Refund Processing
Once we receive and inspect your returned merchandise:
- We will notify you whether your refund request is accepted or denied
- Approved refunds will be processed back to your original payment method within 10 business days
Please be aware: Your banking institution or card issuer may need extra time to process and post the refund amount to your account.
If 15 business days have passed since your refund was approved and you still have not received funds, write to us at support@odysseesophie.com.
8. Refused Shipments & Dispute Handling
If you wish to cancel an order or apply for a refund, contact us immediately: support@odysseesophie.com
We ask that you avoid opening a bank chargeback before communicating with our customer support. Chargebacks tend to slow down issue resolution. We aim to settle genuine customer concerns directly, fairly and efficiently.
9. Delayed or Missing Refunds
If your refund has not yet appeared on your statement:
- Recheck your bank account balance
- Get in touch with your card provider, as refund posting timelines vary across financial institutions
- Contact your bank for further clarification
After completing these steps and the refund is still missing, please email us at support@odysseesophie.com.
10. Return Information
For questions regarding our return and refund policy or to launch a return request, connect with our customer service team: Email: support@odysseesophie.com Customer Service: (740) 619-7851
Response Time: Our team aims to reply to all customer messages within 24–48 hours.
Notice: Always contact us before mailing back your goods. We will provide the correct regional return warehouse address. Do not send returned items to the corporate registered address shown on our website unless you have obtained prior written approval.
Company: ZHIBEN (Hong Kong) Limited SUITE 6503, 65/F, CENTRAL PLAZA, 18 HARBOUR ROAD, WAN CHAI, HONG KONG Website: https://odysseesophie.com