FAQ

Frequently Asked Questions (FAQ)

Welcome to the Odysseesophie Help Center. This page provides answers to many of the questions our customers ask most often.

If you do not see the information you need, please reach out to our customer service team at support@odysseesophie.com. For faster assistance, include your Order Number and the Email Address used to place your order.

1. Billing & Placing Orders

Q: How can I use a discount or promotional code?

To apply a discount code when paying with PayPal or a credit/debit card, please follow the instructions below:

  1. Select the clothing or accessories you wish to purchase and click “Add to Cart.”

  2. Select “PAY WITH DEBIT/CREDIT CARD” to continue to checkout. Choose this option even if you intend to pay with PayPal.

  3. Mobile Users: Select “Show order summary” to reveal the discount code section.
    Desktop Users: The discount code field can be found on the right side of the checkout page.

  4. Enter your promotional code and finish your payment through PayPal or your preferred card.

Q: Which payment options are available?

We offer the following secure payment methods:

  • PayPal

  • Major Credit/Debit Cards: Visa, MasterCard, American Express, Discover, JCB, and Diners Club

  • Digital Wallets: Apple Pay & Google Pay

Q: What is the shipping fee?

Our regular international shipping charge is generally $5.99 USD.

The final shipping cost may depend on your destination or any active promotional offer. The exact amount will appear at checkout before you complete your payment.

2. Shipping & Tracking

Q: Does Odysseesophie offer international shipping?

Yes. We deliver clothing and accessories to numerous countries and regions worldwide.

Based on product availability and the destination address, your order may be sent from the fulfillment center most suitable for handling the shipment.

Q: How long will delivery take?

Once your order has been prepared and dispatched, standard delivery usually requires approximately 10 to 15 business days.

Delivery times can differ because of carrier procedures, customs clearance, public holidays, weather, and other conditions beyond our reasonable control.

Q: How do I follow my shipment?

After your clothing order has been dispatched, we will email you a shipping confirmation that includes your tracking number.

You can monitor the shipment through the tracking details in that email or by using an international tracking service such as 17track.net.

Q: Why is there no new tracking update?

After the shipping confirmation is sent, tracking details may take approximately 24–48 hours to appear or refresh.

Your parcel may also remain between carrier facilities for several days without another scan. This does not necessarily indicate that the shipment is delayed or no longer moving.

Q: Why was my order delivered in separate packages?

When an order contains multiple clothing items or accessories, some products may be sent individually from different fulfillment centers.

This may allow us to manage inventory more effectively and process your order efficiently.

When an order is split into multiple shipments, each parcel may have a separate tracking number.

3. Modifications & Cancellations

Q: Is it possible to update my shipping address?

Address corrections must be submitted as quickly as possible.

Please email support@odysseesophie.com immediately with the subject line:

Urgent: Address Change

Include the following information in your message:

  • Your Order Number (e.g., 071SHOP-112938)

  • Your Order Email

  • Your complete and updated shipping address

If your order has not yet reached the processing or fulfillment stage, we will make reasonable efforts to revise the delivery details.

If the parcel has already been shipped, changing the shipping label may no longer be possible. You may then need to contact the carrier directly for further assistance.

Q: Can I adjust the products in my order, including size, color, or quantity?

Please contact us as soon as possible at support@odysseesophie.com and use the subject line:

Urgent: Order Change

Please provide:

  • Your Order Number

  • Your Order Email

  • A description of the requested change

Please note: We can generally only review order changes before the fulfillment process begins.

Q: Can I request an order cancellation?

Cancellation requests can generally only be reviewed before the order has been shipped.

In certain situations, a processing fee may be charged.

After the parcel has entered transit, cancellation is generally no longer available.

4. Issues After Delivery

Q: My clothing arrived damaged. What should I do?

We apologize for the inconvenience.

Please email support@odysseesophie.com and provide:

  • Your Order Number and Order Email

  • Clear photos or video showing the damaged clothing or accessory

  • A photo of the package and shipping label

Our customer care team will assess the information and guide you through the appropriate next steps.

Q: My item has a quality problem or defect.

We take the quality of our clothing and accessories seriously.

Please contact support@odysseophie.com and include:

  • Your Order Number and Order Email

  • An explanation of the quality concern

  • Clear photos or video that show the defect

Our support team will examine the information and work toward a suitable resolution.

Q: I received the wrong item or one of my products is missing.

We are sorry for the inconvenience.

Please contact support@odysseophie.com with:

  • Your Order Number and Order Email

  • A photo of the clothing or item you received

  • Details describing the incorrect or missing product

  • A photo of the shipping package or label, if available

Our team will check your order details and assist you as soon as reasonably possible.

5. Account & Notifications

Q: What should I do if I did not receive an order confirmation?

First, please review your Spam, Junk, or Promotions folders.

If the confirmation email is still missing, contact support@odysseesophie.com using the email address connected to your purchase.

Include any order details you have available so our customer service team can locate the order and resend the confirmation information.

Q: Where will I find my tracking number?

A tracking number is normally created after your order has completed processing and has been dispatched.

Please allow approximately 1–2 business days for the tracking details to become available.

If you still cannot find the tracking number after checking your Spam or Junk folder, please contact us for help.

Contact Us

For any further questions about your order, shipping, payment, clothing, or accessories, please contact our customer support team:

Store Name: Odysseesophie
Legal Business Name: ZHIBEN (Hong Kong) Limited
Website: https://odysseesophie.com/
Email: support@odysseesophie.com
Phone: (740) 619-7851

Business Address:
SUITE 6503, 65/F, CENTRAL PLAZA, 18 HARBOUR ROAD, WAN CHAI, HONG KONG